ITD is a centralized technology department of approximately 60 professionals with a commitment to public service, innovation, continuous learning and collaboration.
The department develops and/or maintains 118 applications across our service portfolio. ITD supports 1,949 computers and tablets, 1705 phone extensions, and 305 physical and virtual servers.
These assets are utilized by 1,600 employees in 14 departments at 35 separate locations. In 2017, ITD provided resolution for 14,058 requests for services in the help desk, graphic design and mapping.
ITD partners with transportation to manage more than 80 miles of fiber and conduit throughout the city. The fiber optic ring that the Community Connectivity Consortium (C3) has implemented connects the region’s government facilities (City Halls, data centers, EOCs, 911 centers), hospitals, school districts and university and college campuses. We also have 68 outdoor Wi-Fi access points in Downtown and Crossroads.
ITD delivers comprehensive IT services to all departments in the city. The public also benefits directly from services such as the city website, open data portal and free public Wi-Fi.