Bellevue Utilities provides high-quality, essential services that you rely on every day — drinking water, wastewater, storm and surface water and solid waste. We take pride in making sure these services are dependable, a good value for the money and delivered with the customer in mind.
- Start/Stop Utility Service: 425-452-6973 or email MyUtilityBill@bellevuewa.gov.
- Pay Your Utility Bill
- General Information: 425-452-6932
- Customer Service/Billing/Rates: 425-452-6973
- Drinking Water Quality: 425-452-6192
- Utilities Maintenance & 24 Hour Emergencies: 425-452-7840
(flooding/water main breaks/no water/sewer overflows/ pollutant spills)
- Email: Utilities@bellevuewa.gov
- Republic Services (solid waste service): 425-452-4762
- Solid Waste (Garbage, Recycling, Organics)
- 2021 Bellevue Utilities Business Profile
Utilities billing services open in limited capacity starting July 6
In line with City Hall’s limited reopening to in-person services starting July 6, Utilities will offer in-person support between 9 a.m. and noon for the following services:
- Bill pay and billing questions
- Utility Relief program support
All other services will continue to be provided via phone, email or appointment. We will update information about in-person service as availability changes.
Reopening businesses should flush water systems
To protect staff and public health, state and federal health agencies recommend flushing the plumbing system in buildings where there has been lower than normal water use before reopening. The Center for Disease Control and the Washington State Department of Health provide clear guidelines to perform proper water system flushing and cleaning to minimize the risk of bacterial growth. Visit our water quality page for more helpful resource links on building maintenance for safe reopening. Contact Bellevue Utilities’ Water Quality Office at 425-452-7840 or firstname.lastname@example.org for help interpreting the guidelines. Staff are available 24/7 to help with water quality concerns.
Help for customers financially impacted by COVID-19
We know COVID-19 has brought financial impact to some of our customers. Utilities will work with customers having difficulty paying their utility bill to set up payment plans or access available emergency financial assistance.
As of October 1, 2021, the Governor’s moratorium on water shut-offs for nonpayment has ended. However, Utilities will continue to suspend water shut-offs and late fees through the end of the year to allow customers additional time to pay balances and/or set up payment plans.
Some customer may qualify for help under the Utilities Emergency Assistance Program. This program can provide one-time support of up to 4 months of basic utility service costs for qualified low-income customers who have faced a financial shock, such as a job or income loss caused by COVID.
To request a payment plan for your water, sewer and drainage bill, contact 425-452-6973 or email@example.com.
Information about the Emergency Assistance Program is available on the Utility Rate Relief page.